Terms & Conditions

• All our gift vouchers feature a unique voucher number so may only be redeemed once.
• Gift vouchers can be exchanged for goods or services at Moor Hall Hotel but may not be used at our sister companies.
• Gift vouchers can be used in full or part payment; no change will be given.
• Gift vouchers may not be exchanged for cash nor replaced if lost or stolen, they are non-transferable.
• No photocopies will be accepted.
• The hotel reserves the right to substitute a purchased voucher for a voucher of the same value and to substitute items listed within the voucher for items of equal value.
• Most gift vouchers are valid for 12 months from the date of purchase, but please check the specific voucher you have for the expiration date. Vouchers may not be redeemed after the expiry date.
• Advance bookings may be necessary and the gift voucher must be presented upon arrival when redeeming the voucher.
• For Afternoon Tea bookings, your gift voucher will be used as a deposit. If you cancel within 24 hours of your reservation, the voucher value is no longer redeemable. 
• Please refer to any package terms and conditions relating your voucher for cancellation or rescheduling. 
• Vouchers can be used in December or on other special events (i.e. Valentine's Day or Mother's Day etc) but supplements may apply. Please check with the Reception team for more details.
• If you choose postal delivery, please allow 5 working days for the gift voucher to be delivered by the Royal Mail. Please note that UK First Class post does not guarantee delivery within above timescales, and cannot be traced if it goes missing. Please be aware of any postal strikes taking place that may delay the delivery of your voucher.
• For email delivery, an automatic email with the gift voucher will be sent as soon as the transaction is completed. This can either be sent to the purchaser or the recipient. Please note that you can delay the delivery of the email using the calendar, but this does not extend the validity of the voucher which is from the date of purchase.
• You have the right to cancel your gift voucher within 14 days of when you receive the voucher. If you wish to cancel your order before or after you receive the gift voucher, you must notify giftvouchers@moorhallhotel.co.uk within the cancellation period that you have decided to cancel. Should you cancel the voucher within the cancellation period, Moor Hall Hotel & Spa will refund you the price you have paid for the voucher, not including any delivery costs.

For any queries, please email giftvouchers@moorhallhotel.co.uk or call 0121 308 3751.