Frequently Asked Questions
Question: I’m experiencing difficulties placing an online order and checking out.
Answer: Please call us on 0121 308 3751 and we will be able to create a voucher sale over the phone, take payment and email the voucher to you.
Question: How do I print my email voucher?
Answer: Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print it. The quality of the print finish will be determined by the specification of your printer.
Question: What delivery and postal options do I have?
Answer:
- Gift Vouchers can be emailed free of charge.
- Can be mailed 1st class in a foiled gift wallet for £5.95
Question: Can I have a VAT receipt for my purchase?
Answer: You will receive a VAT receipt as part of your order confirmation, in the event you need something more specific please contact us.
Question: I’ve received my voucher and there is a mistake on it, can I get it amended?
Answer: Yes please contact us by calling 0121 308 3751 or emailing giftvouchers@moorhallhotel.co.uk and we will re-issue your voucher.
Question: I’ve lost my voucher, can I still make a booking?
Answer: Vouchers can be retrieved from the system and re-issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.
Question: Can I extend or refund my voucher?
Answer: Unfortunately vouchers cannot be extended or refunded.
Question: I have only part used my voucher, can I carry forward the balance?
Answer: Unfortunately each voucher has a unique identity code that can only be used for one transaction.
Question: How do I redeem my voucher?
Answer: Please call us on 0121 308 3751 or email: mail@moorhallhotel.co.uk as prior booking is essential.